Q. What do we mean by no software? How does Manage-It's model work?
A. Our applications are hosted on the internet in a secure data center. Users simply connect to the Internet to use our software. In the same way you would log on to your favorite Web site, you can connect to our applications and begin work. If you have a Web browser and an Internet connection, you are ready to start using our products. Our applications give organisations the tools they need to maximize revenues and cut operational costs.
Q. Is this model proven?
A. The new model of delivery by the mainstream software industry will be a ‘software as a service’ approach. According to analyst estimates, the market is currently worth US$3.6 billion (A$7.2b). But by 2006, it will have ballooned into a US$49.3b (A$98.6b) business. One of the big drivers behind the ASP 'online model' market is the move towards ‘wave 2’ software. Unlike ‘wave 1’ applications that were designed for today’s client/server environment and sold as a ‘product’, wave 2 software is designed and distributed specifically as a centrally managed service.
Q. I work in a team environment. Can my entire team use Manage-It's applications?
A. A key benefit of our applications is its ability to share data real-time and enable all team members to leverage a common set of information in one easily accessible location. As the owner of a given customer or project or website, you have the ability to grant all team members various access rights to ensure everyone sees what they should in relation to that customer, project or website.
Q. My organisation wants to include participants external to my organisation in our activities. Can they access our applications too?
A. As long as the external participant has a user name and password, you can grant them secure access to your project. By extending our applications to external partners, your organization can easily share information with your associated organisations, to keep on top of their input to the process.
Q. What platforms do I need to have in order to run Manage-It's applications?
A. Since Manage-It hosts the application, all you need is a computer or an alternative device that can run a Web browser. It doesn't matter what type of hardware or operating system you're running.
Q. How do I get upgrades to Manage-It's applications?
A. Because our applications are on the internet, any time we add a new feature, you will have access to it immediately the next time you use the application. There is no need to download any software or make system adjustments.
Q. What large companies have you already sold?
A. Some of our larger customers include QBE, Satyam, Cranswick Wines, and CMS.
Q. What is the 'Online Infrastructure'?
A. Manage-It's systems comprise the application hosting foundation (servers, database, security, scalability, backup, redundancy, disaster backup recovery site, load balancing, caching, monitoring, storage, etc.), license management, business process support, reporting, and front-line end-user support and training. Organisations implementing a conventional application have to license or internally staff and fund these functions above and beyond the software licenses, exponentially increasing the total cost of ownership. Manage-It provides these functions in its Online Infrastructure as an integral part of its solution, at no additional charge.
Q. How do I get started?
A. Because our Applications are an online service, there is no hardware or software to buy, install, or maintain. Just point your browser Microsoft Internet Explorer (version 5.0 or higher) or Netscape Navigator (version 6.0 or higher) or your Mac to the login page and begin!
Q. Is any training required to learn to use these products?
A. Our products are designed to be easy to learn and can be used immediately. We also have interactive online help systems. Our customers find that using our products is similar to using other Web sites — extremely intuitive and user friendly. However, some training is useful especially at the System Administrator level.
Q. Is there training available if I need it?
A. We offer a limited amount of free training for users and administrators of our solutions. The sessions tend to run for less than three hours and cover typical usage by a user and administrator. The sessions are held onsite or through the Internet, conveniently allowing you to participate right from your office.
Q. What involvement is required from my company's IT department?
A. None. Manage-It's applications are accessed through the Internet via a Web browser and require no modifications or upgrades to your existing environment.
Because there is no hardware, software, or network equipment to purchase, and the application is accessed through a standard Web browser, your IT department will not need to implement or maintain our solutions. Your organisation can focus on it's core activity.
Q. How quickly can my company be up and running?
A. You can be up and running immediately. It typically takes less than 24 hours to set up and customize your solution.
Q. What is the job of the System Administrator?
A. The Administrator is responsible for setting up your online 'Organisation,' which means adding users, establishing their roles, configuring pick lists (drop-down menus), and adding custom fields. This task is usually completed in just a few hours.
Q. Can my company configure these online systems?
A. Your Administrator can configure almost all aspects of our applications to meet your specific requirements.
Q. What happens if the Manage-IT database goes down?
A. Manage-It has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. In the year 2002, Manage-It achieved a practically unheard-of 99.9% scheduled uptime level.
Manage-It realises there may occasionally be system outages due to issues beyond our control. Manage-It has established escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible.
Q. Can I house a backup of my data at my own company?
A. You can receive a complete download of all your company data by signing up for our Monthly Export Service. Please contact us for for more information.
Q. How scalable are Manage-It's applications?
A. Manage-IT has the capacity to scale to the largest of enterprises. The architecture behind the our applications was designed to handle thousands of users.